Privacy Policy.

Last Updated: January 2025

1. Introduction

Off The Hood is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, submit a form, or contact us.

By using our services or providing your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: name, email, phone number, address, billing information.
• Service Information: service requests, appointment details, form submissions.
• Communication Data: SMS interactions, call logs, email communications.
• Website Usage Data: IP address, browser type, device details, pages visited, cookies.

3. How We Use Your Information

We use your information to:

• Provide, schedule, and manage services
• Send appointment reminders, updates, and confirmations
• Communicate about quotes, services, or customer support
• Improve website performance and user experience
• Follow legal, business, and security requirements

4. SMS Consent

By providing your phone number, you consent to receive:

• Appointment reminders and updates
• Service notifications
• Occasional promotional messages

Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe or HELP for assistance.

5. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to help protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Sharing of Information

We do not sell or rent your personal information. We may share data with:

• Third-party service providers (for example, CRM tools and scheduling platforms)
• Payment processors
• Legal authorities when required

7. Cookies & Tracking Technologies

Our website may use cookies to improve functionality, personalize content, and analyze usage. You may disable cookies through your browser settings.

8. Your Rights

You may request:

• Access to the information we hold about you
• Correction of incorrect data
• Deletion of your information (where permitted by law)

9. Updates to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns, please contact: